Course curriculum

    1. The Essentials of Conflict Resolution

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    2. Course Overview

    1. Chapter 1: Defining Conflict & Non-Violent Communication

    2. What's Your Conflict?

    3. Quick Quiz

    1. Chapter 2: Compassionate Communication

    2. Four Part NVC Process

    3. Universal Needs

    4. NVC Examples of Feelings

    5. Stay out of the Ego

    6. Quick Quiz

    1. Our Feelings Affect Our Communication

    2. Unmet Needs Chart

    1. Effective Communications

    2. Extra Practice: Anatomy of a Conversation

    3. Course Quiz - Check Your Understanding

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