Course curriculum

    1. The Essentials of Conflict Resolution

      FREE PREVIEW

    2. Course Overview

    1. Chapter 1: Defining Conflict & Non-Violent Communication

    2. What's Your Conflict?

    3. Quick Quiz

    1. Chapter 2: Compassionate Communication

    2. Universal Needs

    3. NVC Examples of Feelings

    4. Stay out of the Ego

    5. Four Part NVC Process

    6. Quick Quiz

    1. Our Feelings Affect Our Communication

    2. Unmet Needs Chart

    1. Effective Communications

    2. Extra Practice: Anatomy of a Conversation

    3. Course Quiz - Check Your Understanding

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